Author Topic: Unable to access website  (Read 305 times)

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Offline peterb

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Unable to access website
« on: January 21, 2024, 10:39:42 am »
It happened again.... Last year for a few weeks I was unable to get to the website - I got a "403" error. I tried tweaking a few browser settings but could not get in. Then I could get back in, but a few days ago it happened again. Now access is back. When it happens I have no way to tell anyone - so have to wait and see. Whether the problem is mine or a website issue I don't know, but if it's a website issue at least I have now managed to mention it.

Offline peterb

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Re: Unable to access website
« Reply #1 on: January 21, 2024, 10:41:40 am »

Offline pomme homme

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Re: Unable to access website
« Reply #2 on: January 21, 2024, 12:31:08 pm »
I'm sorry to hear of your experience but I'm glad to see that, at least at the moment, you've regained access to the forum, Peter. No-one else has reported a similar experience, which tempts me to think that responsibility may rest with your ISP and/or browser.

I'd love to say that I have the IT nous to diagnose your problem, and suggest a solution to it, but the truth is I don't. John might, but he's going to be unavailable for a few days. But when that changes, I'll draw the problem to his attention and ask if he can identify the cause and/or offer a solution. In the meantime, would it help if I sent you a PM, giving my e-mail address, so that if the problem re-occurs, and you can't access the forum, at least you can let me know?

Offline PNK

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Re: Unable to access website
« Reply #3 on: January 21, 2024, 13:17:48 pm »
I have had similar problems with an internet speed checking website that fails to connect in Chrome but works in Firefox. I wonder if some of the hidden features in Chrome are causing some website to glitch?

How you find out which one I have no idea. Things have got so user friendly they are now impossible to fathom.

Offline Pete

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Re: Unable to access website
« Reply #4 on: January 21, 2024, 14:20:38 pm »
i've had no problems and use Chrome. Is it an internet speed problem?
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Offline pomme homme

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Re: Unable to access website
« Reply #5 on: January 21, 2024, 14:28:33 pm »
For what it's worth, I also use Firefox as my browser for this website.

Offline peterb

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Re: Unable to access website
« Reply #6 on: January 21, 2024, 15:08:55 pm »
My usual browser is Firefox which I keep up to date.

Offline kate

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Re: Unable to access website
« Reply #7 on: January 30, 2024, 10:02:50 am »
For me it's the constant 403 locked out - it's been months - sorry, no judgement or complaint there - I have no computer knowledge at all, and value all attempts to let me in!
I have little to contribute, but am fascinated by the forum.
Managed to access this morning, so will be catching up.
A belated Happy New Year to all.

Online John

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Re: Unable to access website
« Reply #8 on: January 30, 2024, 10:55:22 am »
A common denominator with you, Kate, and with Peter, is that your IP addresses show as Plusnet. I can't see why the forum would lock these out, unless for some reason they are routing through a foreign country. I'm baffled..
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Offline kate

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Re: Unable to access website
« Reply #9 on: January 30, 2024, 11:36:25 am »
Thanks, John.
I am Plusnet, but that is quite recent, I used to be locked out with BT, too.
Thanks for looking, though

Online John

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Re: Unable to access website
« Reply #10 on: January 30, 2024, 13:50:28 pm »
Years ago I set up multiple blocks on IP addresses to cut down on spam. This used to be easily editable via my existing software - unfortunately the new(ish) system provided by the web hosts only lets me remove these blocks one at a time, rather than in bulk, so I've  asked the techs at the hosting company to do it for me. And they have had to escalate it to senior techs, so I'll wait and see what they can do. Sigh, it was all so much easier when I just had to open the .htaccess file and edit it.

If the removal of blocked addresses results in increased traffic from the bots, search engines and spammers, the forum costs will go through the roof... so I will then have to re-introduce some blocks, but be a lot more careful over how I do it.

Bear with me, and apologies to those who've been stopped from visiting by my mistakes!
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Offline peterb

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Re: Unable to access website
« Reply #11 on: January 30, 2024, 14:06:44 pm »
If it happens again I can try using my mobile phone hotspot - that might provide a clue.

Offline ChrisL

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Re: Unable to access website
« Reply #12 on: January 31, 2024, 11:32:17 am »
Shouldn't it still be just edit the .htaccess file.
I used Opera browser to access the site & haven't had any problems yet.
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Online John

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Re: Unable to access website
« Reply #13 on: January 31, 2024, 11:53:44 am »
Nope, the IP blocks are held server side and are not editable. As I said in my post, "it was all so much easier when I just had to open the .htaccess file and edit it."
"You know, if you don’t read history, you’re a bloody idiot." - James Clavell